Returns and Refund Policy
1. Introduction
At snapbys.com, we strive to provide the best shopping experience for our customers. If you are not completely satisfied with your purchase, we are here to help. This Returns and Refund Policy outlines your rights to return products and obtain refunds.
2. Right of Withdrawal
2.1 Eligibility You have the right to withdraw from your purchase within 14 days without giving any reason. The withdrawal period will expire after 14 days from the day you receive the goods.
2.2 Notification To exercise your right of withdrawal, you must inform us of your decision to withdraw by an unequivocal statement (e.g., a letter sent by post or email). You may use the attached model withdrawal form, but it is not obligatory.
3. Return Process
3.1 Return Authorization Before returning any products, please contact our customer service team to obtain a Return Merchandise Authorization (RMA) number. Returns without an RMA number may not be accepted.
3.2 Return Conditions The product must be in its original condition, unused, and in the original packaging. Include all accessories, manuals, and documentation.
3.3 Return Shipping You are responsible for the cost of returning the goods. We recommend using a trackable shipping service or purchasing shipping insurance. We are not responsible for items lost in transit.
4. Effects of Withdrawal
4.1 Reimbursement If you withdraw from your purchase, we will reimburse all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us).
4.2 Timing of Refunds We will process the refund within 14 days from the day we receive the returned goods or from the day you provide evidence that you have returned the goods, whichever is earlier.
4.3 Method of Refund Refunds will be made to the original payment method used for the purchase, unless you have expressly agreed otherwise.
5. Non-Returnable Items
Certain items are not eligible for return or refund, including:
- Perishable goods (e.g., food, flowers)
- Customized or personalized items
- Downloadable software products
- Health and personal care items (e.g., cosmetics, hygiene products)
6. Defective or Damaged Products
6.1 Inspection Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item.
6.2 Replacement or Refund If the product is defective or damaged, we will offer a replacement or a full refund, including shipping costs. Please contact our customer service team for assistance.
7. Contact Information
If you have any questions about our Returns and Refund Policy, please contact us at:
Email: support@snapbys.com
Phone: +32 123 456 789
Address: 123 Shopping Street, 1000 Brussels, Belgium
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